FAQs
Order Help
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Please note: Bundles and items already on sale are not eligible for further discount.
How do I cancel my order?
You may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.
What do I do if my items arrives damaged?
We’re sorry your items arrived damaged!
Please email our team with an image of your damaged item for further assistance at [email protected]
Our customers are always our number one priority, and we’ll be sure to resolve the situation as best we can!
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
We look forward to hearing from you and getting the correct item sent out ☺
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 5 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
For any additional tracking questions, email our team at [email protected]❤
Shipping Help
How much does shipping cost?
Domestic Shipping: We offer free standard shipping on orders over $75 within the contiguous United States of America (this is not offered to Hawaii, Alaska, or US Territories).
International Shipping: International shipping cost is charged true cost from our mail carrier.
Unfortunately, we do not ship to the following countries:
Mexico
Spain
Do you offer free shipping?
We offer fast and free shipping for orders over $75 within the contiguous United States (this does not include Hawaii, Alaska, or US territories).
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer and are charged true cost shipping.
Subscription Help
How do I cancel my membership/subscription?
We are happy to assist with instructions on how to cancel your subscription.
1. Login into your account [Link to login page]
2. Click [Subscriptions]
3. Locate your subscription and click [Manage]
4. Click [Cancel Subscription].
Proceed to complete the steps to successfully cancel your subscription.
How do I skip a subscription shipment?
We are happy to assist with instructions on how to cancel your subscription.
1. Login into your account [Link to login page]
2. Click [Subscriptions]
3. Locate your subscription and click [Manage]
4. Click [Skip Shipment].
Proceed to complete the steps to successfully cancel your subscription.
Return Policy
What’s your return policy?
Our return policy allows returns or exchanges for items at least 75% intact in the original packaging on products purchased in the last 31 days.
You can expect your refund to be processed within 5 business days or fewer, after our returns department receives the returned item.
If you'd like to start a return, please email us at [email protected]